Customer Questions

How long will it take for my item to get delivered?

Depending on the level of customization in your gear will vary the time it takes to get to you. You will get your item within 7-12 business days of ordering. Most items however will ship much faster than that.

Please note some products are in high demand and may cause a delay in shipping the products to you. In high demand situations, it could take up to 21 business days to receive your order.

How can I track my order?

When you order with Sure To Love Designs, you are emailed out a unique order ID. You can lookup your order any time here: https://www.suretolovedesigns.com/track If you don't have the order ID, you can also alternatively look up your order by email on that page.

I see multiple charges on my card, how do I get one removed?

In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at support@suretolovedesigns.com

We accidentally ordered the wrong size, how can we change it?

If the item hasn't been made yet, we can change the size of it still for you. If it's already on the way to you, then it's a bit tough because it's already been made. Please contact support and they will get the size changed for you, most people notice it right after they order and we can get it switched for them pretty easily. Send us an email and we'll let you know.

The mug I received was broken, how can I get a new one?

Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to support@suretolovedesigns.com and we'll get you a new one out!